Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Jerónimos Monastery

What is the Jerónimos Monastery’s primary architectural style?

It is the most renowned masterpiece of the distinctive Portuguese Late Gothic style known as Manueline.

Why was the Jerónimos Monastery originally built?

It was commissioned by King Manuel I in the early 16th century to honor Vasco da Gama’s successful return from India.

Who is buried within the Church of Santa Maria at the monastery?

The church is the final resting place for the explorer Vasco da Gama and the famous Portuguese poet, Luís de Camões.

What is the significance of the maritime motifs carved into the stone?

These intricate nautical carvings, like ropes and globes, symbolize Portugal’s seafaring heritage and the wealth of the Age of Discovery.

Is the entire monastery complex a UNESCO World Heritage Site?

Yes, the monastery was officially inscribed as a UNESCO World Heritage Site in 1983.

What order of monks resided at the monastery?

It was originally built to house the Order of São Jerome, also known as the Hieronymite monks.

How many floors does the main cloister have?

The grand central cloister features two stories of stunning filigreed stonework and archways.

What are the days and hours the monastery is open?

The monastery and cloister are open from 9:30 AM to 5:30 PM, Tuesday through Sunday.

Is the monastery closed on Mondays?

Yes, the ticketed areas of the monastery and cloister are strictly closed every Monday, as well as on major public holidays.

Is a ticket required to enter the Church of Santa Maria?

No, access to the magnificent Church of Santa Maria inside the complex is separate and free of charge.

What is the recommended way to get to the monastery from central Lisbon?

The most recommended public transport route is via the Tram 15E line directly to the Mosteiro Jerónimos stop.

How much time should I allocate for a visit?

Visitors should generally allocate between one to two hours to fully explore the Cloister, Church, and various exhibition rooms.

Can I buy my ticket at the entrance on the day of my visit?

Yes, but advance online booking is strongly recommended to avoid the long queues at the on-site ticket office.

Are there dining options available inside the monastery?

Only a small café is available within the ticketed area for light refreshments, but the surrounding Belém district offers many options.